Calling 911 Can Make This Android Phone Reboot

19 July, 2017, 00:53 | Author: Yolanda Murray
  • OnePlus 5 handsets are rebooting when users call emergency services

It isn't unusual for a new product to have some bugs, however the number that have been suffered by the OnePlus 5 is unusual. At the same time, not every American user has reported failure, either: some calls appear to go through the first time, while others take a few tries and eventually connect to the operator.

Some users have been reporting on Reddit that their OnePlus 5 is rebooting when making a 911 call through the dialer. In a Reddit post, Seattle resident Nick Morrelli said he encountered the issue when trying to call 911 on Sunday to report a building fire. The most severe issue to date concerns the display, which has a "natural" jelly effect when scrolling. It is a scary issue as the device is basically of no use when the user tries to get through 911 in case of urgency. You can check out the video here.

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When we tried to replicate the problem on our OnePlus 5 model at the office, we found that the phone worked properly. This might indicate that the problem isn't just affecting the 911 phone number itself, but any other emergency line. Users are speculating that since some countries emergency services numbers request a Global Positioning System location at the beginning of the call, that the bug may be related to Global Positioning System initialization.

When we talk about bugs in smartphone software we typically mention issues that may be annoying, but not life-threatening. "Phone rebooted after dialling", another OnePlus 5 user said.

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OnePlus told Gizmodo that they're working with customers individually to solve the issue, but it did not provide any details on the bug.

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