'Network issue' causes global airport delays

29 September, 2017, 00:42 | Author: Yolanda Murray
  • Gatwick Airport in the UK is one of those affected

According to Gatwick, it was caused by a problem with Amadeus Altea, a passenger management system used by 125 airlines.

A spokesperson in Washington for Metropolitan Washington Airports Authority announced that Southwest Airlines had reported having a computer issue that caused minor delays in that Reagan National Airport.

Changi Airport, in a Facebook post, explained that the check-in procedure may take longer as manual boarding passes had to be issued to travellers.

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Qantas spokesman Stephen Moynihan confirmed to CNN that its check-in system for passengers "went down and now has come back up". "Amadeus regrets any inconvenience caused to customers", the spokesperson said.

Changi Airport did not comment on whether all airlines that experienced network issues use the Amadeus Altea software.

Thousands of air passengers were grounded on September 28 across the globe after computer check-in systems crashed.

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The Australian flag carrier attributed the issues to a "system outage [that] affected airlines globally".

While Amadeus told IT Pro the software issue is now resolved, check-in delays are still being reported, with the problem appearing to be affecting different airlines for different lengths of time.

Dutch carrier KLM said it and Air France had been forced to delay 25 flights due to the outage. That action is ongoing with services gradually being restored. Amadeus didn't elaborate on what the problem was, but the fact that one software provider could take down the check-in systems of hundreds of airlines shows how vulnerable the global air travel system is to IT problems.

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