HP Canada recalling certain lithium-ion batteries

06 January, 2018, 02:48 | Author: Marjorie Miles
  • HP recalls computer batteries over fire risk

Consumers should visit HP.com to see if their battery is affected.

HP has announced a recall on batteries in select notebook and mobile workstations sold in recent years.

Officials say the lithium-ion batteries can overheat, posing fire and burn hazards.

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Specifically, the affected notebook models include the HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), the HP x360 310 G2, as well as the HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The recalled batteries were sold at Best Buy, Amazon.com, HP.com and other stores and websites nationwide between December 2015 and December 2017.

The CPSC says the batteries are not customer-replaceable and HP will provide free battery replacement services by an authorized technician.

In contrast, in the United States, eight incidents involving overheated batteries and an incident resulting in injury were reported.

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HP issued a statement to stay: "The quality and safety of all HP products is our top priority".

Batteries affected by this recall should immediately be put into "Battery Safety Mode". There is a small utility you can download which will check if the battery in your laptop is one of the affected power packs. When enabled on an affected system, the battery will be discharged and then can't be charged (at least without disabling the safety mode).

For customers with further questions, HP has set up a detailed FAQ on the battery recall.

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