HP recalls computer batteries over fire risk yet again

11 January, 2018, 08:15 | Author: Clint Gray
  • Battery icon showing overheating or explosion

This sudden recall is issued due to the danger of fire and overheating problems.

If you want to check whether your HP laptop battery is affected, you can find out by visiting HP's website.

Consumers of this product should immediately visit this link to see if their battery is included in the recall and for instructions on how to enable a "Battery Safety Mode" if their battery is included in the recall. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation. "For this reason, it is extremely important to check whether your battery is affected".

HP will replace batteries at no cost, the company said.

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'This action pertains to 0.1 per cent of the HP systems sold globally over the past two years'.

Three of those customers also reported property damage of almost $5,000, and one ended up with first-degree burns on their hand. They were shipped in notebook computers and mobile workstations and also purchased separately.

The list of machines with the problematic lithium-ion batteries included Probook, Envy, Pavilion, Zbook, Studio G3, and HP 11 models.

HP said this week that it's recalling about 50,000 consumer notebook batteries for free, which were originally sold as part of a HP notebook itself or as a standalone accessory.

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Since HP was unable to isolate the defective batteries to just the United States or neighboring country Canada, the company has opted to make this a global recall, though it has identified that the recall affects batteries "sold worldwide from December 2015 through December 2017".

If the validation process identifies a battery as being eligible for replacement, a BIOS update will be applied and the system will reboot. After installing the update, any affected laptop will fully discharge its battery and only function when plugged into the wall until the mode is disabled after a battery replacement.

'We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries. We recently learned that batteries provided by one of our suppliers for certain notebook computers and mobile workstations present a potential safety concern.

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