Technical issue causing problems, fees for BB&T customers

24 February, 2018, 09:25 | Author: Franklin Nunez
  • Ongoing BB&T outages locks customers out of their bank accounts

BB&T yesterday afternoon acknowledged the problem on its Twitter account, apologizing for the inconvenience and saying that it is working to restore services.

An outage map showed areas like Virginia, central Florida, northern Ohio, Maryland, north Georgia and Pennsyvlania being affected on Friday.

"As our systems being to recover, our ATMs and automated Phone24 service are now available", BB&T officials said in a statement around 11 a.m. Friday.

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Davis said customers should be aware that some information they will see about their accounts hasn't yet been fully updated, but will be available and updated later Friday.

- If you bank with BB&T, you may not be able to access your account.

The company first started tweeting and posting about outages Thursday afternoon. Cybersecurity is not believed to be related to this issue at this time.

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BB&T said if you have experienced any issues or incurred fees because of this outage, representatives will help to address those issues once the services come back online.

A statement issued Friday said BB&T customers can use their debit, credit and prepaid cards.

Team Clark will monitor this story and provide you with the latest developments as BB&T works to resolve the issue.

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