Flight attendant didn't realize dog was in overhead bin, United says

16 March, 2018, 01:18 | Author: Franklin Nunez
  • United came under fire for Kokito's death. The airline lost 18 animals during transportation last year

The Department of Transportation "is looking into the circumstances surrounding the recent death of a pet onboard a United Airlines flight", an agency spokesman said on Wednesday.

United has apologized, say they assume "full responsibility" and have launched an investigation into what happened.

However, prosecutors won't decide whether or not to press charges until the investigation is completed.

The French bulldog, Kokito, died while in-flight aboard United Airlines flight 1284 from Houston to New York City on Tuesday.

"'This is my dog, why put it there?'" Catalina said she told the flight attendant.

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Robledo said she could hear the dog barking throughout much of the 3.5-hour flight but was not allowed to get up and check on him because of turbulence.

The #Puppy boarded the #united airlines flight in a typical pet carrier and, as per the airline's rules, the family placed the carrier under their seat.

According to ABC News, the family told the flight attendant twice that a dog was in the bag before being told to put the dog in the overhead compartment.

"He was a member of our family", said a teary-eyed Ceballos. When she found out, the passenger said the attendant "seemed frazzled and shocked". "We were really anxious", Sophia said, according to NBC Chicago.

About a year ago, United Airlines beat the shit out of a doctor and dragged him off of a plane because they had overbooked the flight and he refused to give up his seat.

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Last year, 18 animals, mostly dogs, died while being transported on United - three-fourths of all animal deaths on US carriers, according to the Department of Transportation. She was found dead at the end of the almost four-hour flight. The 5-year-old Cavalier King Charles Spaniel named Lulu died in the cargo hold of the aircraft that was reportedly delayed for two hours. Even on United, there was only one death for roughly every 4,500 animals transported past year.

The dog's death is the latest in a string of alarming customer service incidents for United, including an episode previous year in which a passenger was dragged screaming off an overbooked flight at O'Hare International Airport in Chicago.

"The overwhelming majority of the incidents were attributed to animals not being acclimated to its crate or the animal having a pre-existing condition we weren't aware of", Hobart said.

To prevent situations, like the one with Coquito, United said starting in April it will issue bright-colored bag tags to customers traveling with pet carrier bags so that flight attendants will know a pet is in the bag.

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