United announces changes after pair of high-profile dog mishaps

16 March, 2018, 01:16 | Author: Chad Mckenzie
  • Irgo had flown in a kennel on a different United Airlines flight that arrived at 4:30 p.m. on Tuesday

The airline said it's flying Irgo back to the U.S.in first class, according to Swindel.

The Swindles learnt Irgo was in Japan - the scheduled destination of the great Dane.

When they arrived at Kansas City Airport, the family went to the cargo facility to pick up their 10-year-old German Shepard, Irgo. Both animals were sent to the wrong location. The airline says the mix-up happened during a connection in Denver, where the dogs were walked and then accidentally placed in the wrong carriers. Irgo is expected to be back on home soil on Thursday evening.

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Kara Swindle was traveling to Wichita with her two small children on a United flight Tuesday. Kokito was not given any water during the three-hour flight, and shortly after landing the dog was unresponsive, according to, ABC News.

In a statement, a spokesperson for the airline said, "United says it has been in contact with the customer and is looking into how this happened".

The location of Swindle's dog not discovered until the early hours of the next day (March 14), when the flight her dog was on landed in Japan. It turns out that the airlines had swopped the two dogs around, and Irgo was on his way to Japan. Around 24 hours after the tragic incident of a dog's death due to the pet carrier being stored in the bin overhead, another United States flight is under fire as it shipped a dog to Japan instead of Kansas.

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"At this point, all I can do is be hopeful that my dog is going to be OK and return safely", Swindle told KCTV. "I burst into tears instantly because this has just all been a whirlwind". But the air hostess had insisted she put the carrier case in the overhead compartment even after Catalina protested, so she complied.

It was only a day earlier that dog lovers expressed outrage when a 10-month-old French bulldog died on a Houston to NY flight.

"I'm hoping that from now on they take better care of animals", Swindle told CNN.

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According to the Department of Transportation, 24 animals died on planes in the USA past year. The family had followed all the correct protocol for carrying the French bulldog onto the flight, but they were told to put it in the overhead bin anyway.

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